London Underground Staff

Jan Leeming

Shoreham 2007

Shoreham Airshow 2007
Me looking brave before taking to the air (and the wing) of the plane. Wow, it was cold !! But the whole experience was totally exhilarating.

 

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Jan's Blog

Computers and the internet are amazing things. One of my concerns with putting together this site was that it could remain current, yet with all my travelling I've often much to say, but little time to say it. Years ago when reading the news it would take me days on end to reply to the kind letters people sent. Now, with the magic of the modern age, I can keep you up to date with what I'm doing and other events in my life.

LONDON UNDERGROUND STAFF

Date: 24th June 2012

LONDON UNDERGROUND STAFF

As you know, I can be a Grumpy Old Woman – GOW – but when there is something to praise, I hope I do it justice. In this case it is a very big thank you to the three Underground Staff members who were so kind and helpful to me on Saturday.

I was going to the Albert Hall to see the film of West Side Story with the music played by the Royal Philharmonic.

The High Speed Train now makes journeys into London relatively painfree – although I do wish they’d build some secure parking at Dover so that it isn’t necessary to drive to Folkestone to catch the train.

I’d got the journey worked out – relatively easy trip on the Central Line except there was a problem so I had to think again. Before he left for Australia, my son insisted I stop driving into London, take the train and purchase an Oyster Card but I rarely use it and didn’t have much credit left on it.

Firstly one of the staff members let me out through the barrier when I had to change tack and travel on a different route. Then I had to load the Oyster card! I only have one but No, the machine told me that I’d shown a different one from the one I first entered which I had not. I was beginning to get exasperated and also was running out of time. Then another member of staff who might have been going off duty, not only loaded the card for me but took me to the ticket window so that I could get a refund on my abortive Central Line journey. The man behind the counter was most helpful and re-loaded the amount onto the Card without a qualm.

This may sound rather trite but when one isn’t used to these systems they can be very confusing – as bad as being told by your computer that you are using the wrong passcode when you know it is the one you have been using for 10 years!

So, really, all I want to say is that I was very impressed with the help given me by the staff because they tend to get a bad press. It was also very good to be helped by real people and not a press this, press that and Go to Hell, Call Centre.

Bye for now, Jan
 

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