The Dreaded British Telecom Again

Jan Leeming

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Me looking brave before taking to the air (and the wing) of the plane. Wow, it was cold !! But the whole experience was totally exhilarating.

 

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Jan's Blog

Computers and the internet are amazing things. One of my concerns with putting together this site was that it could remain current, yet with all my travelling I've often much to say, but little time to say it. Years ago when reading the news it would take me days on end to reply to the kind letters people sent. Now, with the magic of the modern age, I can keep you up to date with what I'm doing and other events in my life.

THE DREADED British Telecom - AGAIN

Date: 11th October 2011

BT - AGAIN

My BT  landline has gone down yet again for the third time this year.  I only stay with them because I've been told that if you go to a cheaper provider and there's a problem with the line (owned by BT surprise surprise) you could wait weeks for an engineer because you would not be a priority and you might end up with a large bill - mind you, come to think about it BT charges well over many odds so it might be worth taking the risk.  Surely anything has to be better than the completely indifferent service one gets from BT.

On Sunday morning, on hearing noises outside I saw a BT Van and was immediately filled with trepidation. Every time I see a BT Van coming to do something to any house or flat in the vicinity I appear to get the knock-on effect.

So again, here we are with no Landline and I am not one of those who like using a Mobile. My mobile is fairly ancient and is basically used for texting friends abroad and for carrying in the car in case of an emergency or being late for a meeting - so I only have PAYG.

What has compounded the problem is that any caller hears my phone ringing but I don’t - so I have a Bell Trip as well as no use of the phone.

I won’t even bore you with all the hoops, numbers etc. through which one has to go. Suffice to say that, when I should have been doing something far more important, I must have wasted about an hour or more desperately trying to speak to a person. I was pushed from pillar to post by the recorded voice - sent onto the Internet only to read that there was a fault at my address - Oh Yeah - tell me something new. Then another robotic voice told me to phone yet another number which, guess what, took me through to India. Yet again, a very polite operative but I couldn’t understand his accent. I’m afraid to say that in the end I lost my rag and when asked to hold on - my mobile, my money, my bill - I waited for a few minutes and then rang off - so I’m probably back down the end of the food chain.  I got so tense yesterday that I now have an ache in my neck and shoulders so today I couldn't even face going into battle again.  I'm just using the mobile and hoping that anyone who knows me well enough knows I would always have the answer machine on if I were out and will keep on trying.

It really is appalling the way so many companies hide behind Technology and abrogate responsibility. Can you get through to a real person, can you contact them by email - maybe,  but you’ll always get a No-reply type email.

Actually I feel a trifle sorry for Call Centre workers, they must have to deal with so many of us who are on a short fuse and believe me I was ready to explode yesterday.

And to add insult to injury - one is not offered a single penny in recompense for the use of one’s mobile - or the lack of use of the service for which you are paying a premium.

THE INTERNET

I am a bit of a technophobic dinosaur and yesterday was a particularly bad day for me.
Having received in the post a rather un-gallant reminder that I’m going to hit a BIG Birthday in January and must renew my perfectly good Photographic Driving Licence, I decided that it might be less trouble to renew it on line. HA HA HA - three times I entered the same information and three times was thrown out with a notice informing me there was a technical error and please try later. I used the facility of an email to vent my frustration with the DVLA - and guess what I received a No-reply email telling me that my query would be dealt with in anything up to ten days! So much for progress. Why can’t we have real people manning the pumps these days especially when so many are out of work. It would appear that in today’s world, no one takes responsibility and everyone hides behind technology. You try to get in contact with anyone at the top - any boss at BT - you’d have more luck gaining an audience with the Queen or the Pope.

I know they say ‘You can’t re-invent the wheel, but honestly I reckon I’d like to’.

I often say that the Stork dropped me on the wrong side of the world with my deep mid-winter Birthday when I absolutely love lying on a beach with a good book or doing my beachcomber bit along the shore. But I’m also beginning to think that I’m in the wrong Century. However, knowing my luck I’d probably have been a tweeny maid below stairs and not one of the posh lot upstairs.

Sorry to go on so. But later this week I’ll bring you some lovely photos of an Exhibition of Archbishop’s Copes which were on show in the Nave at the Canterbury Cathedral Open Evening last Wednesday - a fabulous evening of displays and access to parts of the Cathedral which are usually closed to the public.

Bye for now.

What do you think? Send your feedback to contact@jan-leeming.com.