Create An Account Anyone Else Frustrated

Jan Leeming

Shoreham 2007

Shoreham Airshow 2007
Me looking brave before taking to the air (and the wing) of the plane. Wow, it was cold !! But the whole experience was totally exhilarating.

 

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Jan's Blog

Computers and the internet are amazing things. One of my concerns with putting together this site was that it could remain current, yet with all my travelling I've often much to say, but little time to say it. Years ago when reading the news it would take me days on end to reply to the kind letters people sent. Now, with the magic of the modern age, I can keep you up to date with what I'm doing and other events in my life.

CREATE AN ACCOUNT - Anyone else frustrated

Date: 9th October 2020

Steam is coming out of my head - so frustrated at the amount of time one loses these days because you cannot talk to a person - fobbed off with a Bot or a chat IF YOU ARE LUCKY

My Apple Mac is 10 years old - it owes me nothing - but it is suffering from the beginnings of SENILE DEMENTIA.  I thought I was doing the most wise action by ordering a new one direct from APPLE.

Order placed on 29th September - Delivered assured for 8th October.  Not that many of us are doing much these days but I did cancel a social engagement, stayed in all day, and my little dog had crossed paws waiting for a walk ??

The deliverer was to have been UPS - Ugh.  I was unable to get updates on Tracking - WHY - I needed an account.  I don't like being hassled into setting up accounts for one item with a company I will probably never use again. However, I couldn't even set up an account because their website sent me round in circles - didn't have an account, couldn't create an account because I didn't have an ID and Password!!!!!  Eventually after a complaint on Twitter they DM's me - then it got even more bizaree.  In short they agreed the parcel had gone AWOL on 5th October.  Apple took payment on 3rd October

I couldn't take any more frustration yesterday so put on my brave hat and phoned Apple this morning. Very pleasant and mostly helpful but had to go through A - Z of steps I'd taken with UPS.  Having held on at the end of a phone for about 15 minutes I was informed that Apple now needs confirmation from UPS that the package has been lost (or stolen) as it got no further than the Dartford Depot.  Now I have to wait for a refund.

I wouldn't have bothered sharing my woes with you except that I've just come up against another of these darned 'Create an Account' scenarios.  In August I pledged a sum of money in order to get published for Born Free a book on Saving the Lions - a bit like crowd funding.  It's being organised by Kickstarter (suppose a bit like Crowd funding).  The money has been raised and the book will be published.  Tonight I received an email asking for my correct address etc. - and you've guessed they want me to create an Account!  Actually I couldn't so I hope that I do receive a copy of the book because I could proceed no further.

Why should we have to create accounts - especailly with companies with whom we are unlikely to do business again.  I'm sure it is just a cheap way of getting more names, addresses and details for their marketing.

The Internet was supposed to make our lives easier, personally I believe it has made lives, in the main, much more difficult especially if the Web design isn't fit for purpose. I want to talk with a person, not a BOT or an ALGORITHYM

FED UP from Kent.????

What do you think? Send your feedback to contact@jan-leeming.com.