Bt What A Rubbish Provider

Jan Leeming

Shoreham 2007

Shoreham Airshow 2007
Me looking brave before taking to the air (and the wing) of the plane. Wow, it was cold !! But the whole experience was totally exhilarating.

 

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Jan's Blog

Computers and the internet are amazing things. One of my concerns with putting together this site was that it could remain current, yet with all my travelling I've often much to say, but little time to say it. Years ago when reading the news it would take me days on end to reply to the kind letters people sent. Now, with the magic of the modern age, I can keep you up to date with what I'm doing and other events in my life.

#BT - WHAT A RUBBISH PROVIDER.

Date: 7th June 2018

I have been attempting for over a week to access my BT Account.  The Homepage loads with widgets showing and then jumps back to the log-in page.  This happens repeatedly and then I'm told I have tried too often and am locked out.  Online I see that many folk had this self same problem last year.

This evening I tried again with no success and in desperation tried Live Chat.  Having spent time typing in the problem and a long wait looking at multi-coloured bouncing balls, I was met with LIVE CHAT IS CLOSED - Why the hell could that not have come up at the beginning.  They boast that LIVE CHAT is availble from 7.30 - 11.00.  I tried to chat at around 8.15pm.

And to think what the CEO is paid for such a C... service and received a massive bonus- for what?   I've said it before and I will say it again, once this contract is up, I'm off.  And the cheeky whatsits have put me back onto a year's contract when I only had 9 months to go because I've moved home.

I absolultely dread having to phone BT about anything.  You wait forever for someone to answer and matters are only going to get worse because they are laying off staff - poor folk.

What do you think? Send your feedback to contact@jan-leeming.com.