Insurance Claims

Jan Leeming

Shoreham 2007

Shoreham Airshow 2007
Me looking brave before taking to the air (and the wing) of the plane. Wow, it was cold !! But the whole experience was totally exhilarating.



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Jan's Blog

Computers and the internet are amazing things. One of my concerns with putting together this site was that it could remain current, yet with all my travelling I've often much to say, but little time to say it. Years ago when reading the news it would take me days on end to reply to the kind letters people sent. Now, with the magic of the modern age, I can keep you up to date with what I'm doing and other events in my life.


Date: 18th January 2018


I don’t think I am unintelligent but having lost a lovely ring on my Birthday in Paris I was trying to make a claim and almost lost the will to live after a conversation lasting one hour and 2 minutes during which time the Call Centre operative repeatedly had to refer to his Manager.

Of course I appreciate that it must be proven that the claim is genuine and I do understand that people cheat. Sadly as happens so often these days the honest majority are penalised for the dishonest minority. Honestly I felt as though I were a criminal and as for all the questions asked, I couldn’t see their relevance eg. when did I make the Eurostar booking. I lost the ring in a Paris Restaurant not in the hotel and not on Eurostar.

Then I received a lengthy email telling me to go online with regard to documentation required. That was a total No-No. I really couldn’t understand the site and eventually had to have a CHAT with an operative who actually was helpful. In the end I send a large envelope of copies of bookings for hotel, Eurostar, valuation etc and so forth.

I never take my few bits of good jewellery with me when I travel but the ring I lost was one which I wore all the time so did not expect to lose it. I had flu at Christmas and must have lost weight - the ring was usually quite tight but the weight loss and the cold must have ‘shrunk’ my finger and I was very upset to discover it’s loss half way through my Birthday Dinner Celebration.

I learned a lesson many years ago when flying to Capetown. I was wearing some lovely black pearl jewellery I had treated myself to by selling something else of value. I put the ring, earrings, and pendant into a jewellery bag and into my handbag. On reaching Capetown they were no longer there - someone had stolen them out of my handbag whilst I was dozing. Of course I was able to claim a fraction of their worth and have never been able to replace them - hence the reason I only take costume jewellery when travelling. If I lose it, I lose it and don’t have to go through the rigmarole of a claim.

As it is, if my claim is approved, the maximum compensation is just over a third of the value of the ring so it is not replaceable. Still, much as I loved it, it is only a ‘thing’ and there are other things in life which are far more valuable - health for example.

I daresay the extensive rigmarole of making a claim would apply to any company but the one with which I've been insured for the last few years for travel insurance is #InsureandGo

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