Interflora

Jan Leeming

Shoreham 2007

Shoreham Airshow 2007
Me looking brave before taking to the air (and the wing) of the plane. Wow, it was cold !! But the whole experience was totally exhilarating.

 

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Jan's Blog

Computers and the internet are amazing things. One of my concerns with putting together this site was that it could remain current, yet with all my travelling I've often much to say, but little time to say it. Years ago when reading the news it would take me days on end to reply to the kind letters people sent. Now, with the magic of the modern age, I can keep you up to date with what I'm doing and other events in my life.

INTERFLORA

Date: 20th May 2010

INTERFLORA Warning - Check your order

A lady in Capetown has been extremely helpful to me over the last fortnight.  I've never met her but wanted to thank her for all her efforts on my behalf.  So I placed an order (not insignificant) for an arrangement to be delivered to her on Tuesday 18th May. 2010.

As I heard nothing from her, I made the decision to email and ask if she had received anything (always slightly embarrassing if a recipient hasn't acknowledged a gift).  Well I'm very pleased that I asked.  No, she has not received her gift.  I've had two long phone calls today to Interflora (calls at my expense) and nothing has been resolved - not even a call to let me know how or whether the investigation was getting anywhere.

This is not the first time that I've been let down by Interflora.  It is always worth checking what kind of flowers were actually delivered.  I think the florists work on the presumption that you won't check up and very often just send any old things they've got left in the shop.  Sorry if I'm being very unkind but I'm furious that my gift was not delivered on Tuesday and here we are at the end of the week and nothing has been resolved.

Many years ago my father sent a bouquet to a titled lady.  He heard nothing and thought it odd but didn't have my nerve and never asked if she had actually received the gift.  Many years later, it transpired that indeed she had not received the flowers. 

So, BE WARNED, if you've sent flowers by INTERFLORA either within the UK or overseas, check that the recipient has actually received your gift.

UPDATE

The order was eventually sorted.  My order had not been transmitted!!!!  Interflora were duly apologetic and re-sent the order whilst offering me an Apology Bouquet or a refund of half my payment.  The recipient of my gift received it almost a week late - by the time all the ways and wherefores were investigated.  In this instance the late delivery was not too damaging but had it been for a Birthday or a special occasion, then no amount of apology could have made up for the disappointment.  SO IN CONCLUSION - Interflora have acted honourably - yet, in future, I would ALWAYS phone the recipient of a gift to ensure that they had received it.  Actually, I think Interflora would be doing themselves a favour if they despatched a confirmation to the purchaser indicating that the order had been sent and delivered.  I had to make two lengthy phone calls and then engage in some emails before the mistake was rectified.

What do you think? Send your feedback to contact@jan-leeming.com.