Call Centres Saints Preserve Us

Jan Leeming

Shoreham 2007

Shoreham Airshow 2007
Me looking brave before taking to the air (and the wing) of the plane. Wow, it was cold !! But the whole experience was totally exhilarating.

 

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Jan's Blog

Computers and the internet are amazing things. One of my concerns with putting together this site was that it could remain current, yet with all my travelling I've often much to say, but little time to say it. Years ago when reading the news it would take me days on end to reply to the kind letters people sent. Now, with the magic of the modern age, I can keep you up to date with what I'm doing and other events in my life.

CALL CENTRES - Saints preserve Us.

Date: 16th February 2010

CALL CENTRES - Saints Preserve Us

How many of us absolutely 'loathe' Call Centres.  They are proliferating and getting worse.

What beats me is that in the UK we have growing unemployment and yet Businesses and Employers are allowed to get rid of staff and take their Call Centres Abroad.  And Barclays have just announced the most gargantuan profits at a time when we are all suffering, particularly those of us on pensions - officially 'savers' to whom no life-line is being given.  I can remember when I was paying 15% interest on my mortgage in the 80's and no-one helped out then.  Now, on pension savings, I along with millions of others see my little nest egg depleting because the 'Charges' for administering my savings outweigh the interest which hardly pays for the paper on which they send you a statement.

(We all suffer for the faults of the few - take 'money laundering' and the hoops through which one has to go nowadays even to transfer money from your own Bank Account to another Bank Account of your own - forget it - it's a nightmare.)

So if you are going on holiday you have to inform all Banking organisations of your move so that they don't shut down your account.  I thought I'd be clever today and by-pass the damn Press this button, press that button and now go back to the beginning again - so I registered my Credit Card on line - and that was an abject lesson in frustration as it kept throwing me out.  I finally achieved the well nigh impossible and then found that there was no facility to let them know I would be out of the country for a short while.  So it was back to the Telephone and an expensive dialling number.  I am forced to listen to someone trying to sell me yet more of their products, then I'm given a set of options, and then another set of options and finally I get through to India - then I'm put through the hoops again to the point why I wonder that it's worth going away at all.  And I've got to go through this rigmarole for every card I hold not to mention the large telephone bills.

What a world we live in! 

Sorry, but I think it should be made illegal, or companies should be heavily fined when they  shed staff and  move their businesses to call centres abroad when, at the end of the day, it is we taxpayers who are paying for it when people are made redundant, can't get jobs, and go on the dole. 

Sorry, that's my grump for the day.  Actually, I could spend all my time writing reams of what is wrong with the UK today and there isn't too much right with it.  We've had a Government which for 12 years has chucked money at Education and Hospitals and yet we have Filthy Hospitals and children leaving school unable to read and write.  We have targets and iniatives and the damned MP's are totally out of touch with reality -  surrounded by sycophants who all sing to the same Party Hymn sheet.  They are totally out of touch with reality wasting millions of pounds of our money sending out endless glossy pamphlets telling us how to do this and how to do that - what about PERSONAL RESPONSIBILITY. And I'd like to know how much money is wasted on all these Radio and TV Adverts extolling us to do this and that and that Tax doesn't have to be Taxing.

 In many respects they are preaching to the converted. Responsible people will be, just that, responsible, and those that aren't don't give a damn. And what about the proposed health warnings on Alcohol!  I doubt that the health warnings on Cigarettes have had much effect. Surely our money could have been better spent on Cancer research.  Those with an addiction are not going to give up just because of large print on the side of the packet.  And with regard to Alcohol - who allowed 24 hour Opening time - the Labour Government.  For some reason, we don't have the Café Culture that they do on the continent where there is far less alcohol abuse and children, from a very young age, accompany their parents to eat out and predominantly behave well.

Sadly I witnessed the results of the Binge Culture  when I had to travel by train for the run of Calendar Girls and I tell you, it is not a pretty sight.  In fact, the last train to East Kent is called 'The Vomit Comet'.  Do I need to elucidate further?

I'd better sign off as I've got so much to do.

I commenced the day full of the joys of empending Spring and all the ruddy Call Centres today have just slowly made me less and less joyful and more and more cross.

GRUMPY OLD WOMAN signing off.

What do you think? Send your feedback to contact@jan-leeming.com.